Arkivo
NICE CXone + Genesys Cloud · any cloud

Own your call recordings. Keep the experience.

Arkivo moves your contact-center recordings out of NICE and Genesys into your own cloud — and keeps the search, playback, and QA your teams already know, now powered by private, in-tenant AI. One unified caller history, with transcription, sentiment, legal hold, retention, and audit built in — and your PHI never leaves your environment.

Launch the live app
HIPAA · PCI DSS · GDPR · SOC 2Your cloud · your keys · your data
AWS S3Azure BlobGoogle Cloud StoragePrivate cloudOn-prem / S3-compatible
app.arkivo.io
Claims-Tier1 · negative sentiment · last 90 days
Jun 17 · 2:14 PMGenesys
Jun 16 · 9:02 AMGenesys
Mar 04 · 11:31 AMNICE
Nov 22 · 4:48 PMNICE
2:48 / 8:02
The Arkivo approach

Own your recordings. Keep the experience.

Arkivo is the cloud-agnostic control plane that moves your call recordings into storage you control — without changing how your team works.

Own your data

Recordings, transcripts, and metadata land in your own object storage — AWS S3, Azure Blob, GCS, or on-prem — at commodity prices. Cheaply, durably, forever.

Keep the experience

The search, playback, and QA workflows your agents and supervisors already know — preserved exactly. Zero retraining, zero disruption to daily work.

One unified history

Every interaction with a caller — across the NICE-era and the Genesys-era — stitched into a single chronological thread. No more hunting across platforms.

Govern everything

Retention schedules, legal holds, redaction, and an immutable audit trail are built in — so compliance is a control plane, not a fire drill.

The differentiator

The cross-vendor caller timeline nobody else can give you.

Incumbent platforms silo recordings per system. So when you move from NICE to Genesys, the history splits in two. Arkivo stitches one chronological thread per caller across both eras — with provenance you can prove.

  • Incumbents silo per platform

    NICE keeps NICE recordings. Genesys keeps Genesys recordings. The moment you migrate, a caller's history splits down the middle.

  • Arkivo stitches one thread

    We unify every interaction into a single chronological timeline per caller — spanning the NICE era and the Genesys era as one continuous story.

  • Byte-verified provenance

    Each entry traces back to its original NICE Master Contact ID or Genesys conversationId, with a checksum proving the recording is the unmodified original.

One caller. One history. Both vendors.
Caller timeline
+1 (415) ••• ••42 · 5 interactions
Cross-vendor
← NICE CXone era
  • Mar 2021 · 09:14NICE CXone
    D. Okafor·Billing
  • Aug 2021 · 14:02NICE CXone
    R. Patel·Retention
  • Genesys Cloud era →
    Feb 2023 · 11:37Genesys
    M. Alvarez·Support
  • Jul 2024 · 16:20Genesys
    S. Chen·Tier-2
  • Jan 2026 · 10:08Genesys
    L. Moreau·VIP Care
Explore Arkivo

Everything you need, in one place

Dive into the platform, the private AI, the migration, and how we deploy it into your own cloud.

Platform

Search, waveform playback, transcripts, the cross-vendor caller timeline, exports, legal hold, retention, and audit.

Private AI

Transcription, sentiment, automated QA scoring, and rating — on models inside your own tenant, with no PHI/PII egress.

Migration

Byte-verified, zero-loss migration off NICE CXone and Genesys Cloud, with ongoing incremental sync.

Security & compliance

HIPAA, PCI, GDPR, SOC 2; encryption with your keys; SSO/SAML, RBAC, and an immutable audit log.

Deployment

Run in your own AWS, Azure, GCP, private cloud, or on-prem — your storage, your keys, your residency.

Professional services

Expert-led assessment, migration engineering, private deployment, and managed post-migration operations.

Outcomes

What owning your recordings unlocks.

Figures shown are illustrative and designed-for targets — actual results depend on retention volume, cloud pricing, and migration scope.

Up to ~80%
lower long-term storage cost
Zero
recordings lost — byte-verified migration
3+ years
of caller history unified across vendors
Seconds
to find any interaction, transcript, or caller

Own your recordings. Keep the experience. Cut cost, end lock-in, and unify every conversation — without changing how your team works.

Your cloud · Your keys · Your data

Own your recordings. Keep the experience.

See the control plane live in minutes, or talk to us about migrating off NICE or Genesys into the cloud you already trust. No rip-and-replace, no lost calls.

Launch the live app

No data migration required to evaluate · Your cloud, your keys, your data